Refund policy
At ShoppWall, we take pride in the quality of our digital products and want every customer to have a positive experience. As all our products are digital downloads, please read our policy carefully before making a purchase.
No Refunds on Digital Products
Due to the instant and automated nature of digital product delivery, all sales are final. Once a digital product has been downloaded or accessed, we do not offer refunds, returns, or exchanges.
By completing your purchase, you acknowledge and agree that:
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You are purchasing a non-tangible, downloadable digital product
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You lose your right to cancel once the download or access to the digital content has begun
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Refund requests will not be accepted after delivery
Exceptions – Faulty or Inaccessible Files
Refunds may only be considered if:
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The file is corrupted
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The file is not delivered correctly
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The file is technically inaccessible
In such cases, we will:
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Re-send the correct file
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Provide technical assistance
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Or offer a replacement download
Refunds will only be issued if the issue cannot be resolved after support has been provided.
Incorrect Product Purchase
Please ensure you review the product description carefully before purchasing. We do not offer refunds for accidental purchases, change of mind, or if the product does not meet personal expectations.
How to Contact Us
If you experience any issues with your digital download, please contact us within 7 days of purchase at:
Include your order number, a brief description of the issue, and screenshots if possible. Our support team will respond within 24–48 business hours.